FAQ

01
How do I track my order?

After your order ships, you’ll receive a tracking number via email. Enter it in the “Track Order” section on our homepage to view real-time updates.

02
What payment methods are accepted?

We accept Visa, Mastercard, American Express, PayPal, and Apple Pay. All transactions are encrypted for security.

03
How long does shipping take?

Standard shipping: 5–10 business days (global). Express shipping: 2–4 business days (select countries).

04
Can I change or cancel my order?

Orders can be modified or canceled within 2 hours of placement. Contact our support team immediately for assistance.

05
What’s your return policy?

We offer 30-day returns on unused, unwashed items with original tags. Defective items qualify for free return shipping.

06
How do I determine the right size?

Each product page includes a detailed size chart. For help, use our “Size Guide” tool or consult our customer support team.

07
Do you ship internationally?

Yes, we ship to over 180 countries. Shipping costs and delivery times vary by location.

08
How do I reset my account password?

Click “Forgot Password” on the login page and follow the instructions sent to your registered email.

09
Are there bulk discount options?

Yes, teams or groups ordering 10+ items qualify for bulk discounts. Contact our sales team for a custom quote.

10
What if my item arrives damaged?

Notify us within 48 hours of delivery with photos of the damage. We’ll arrange a replacement or full refund.

11
Do products come with a warranty?

Most items include a manufacturer’s warranty (30–120 days). Check individual product pages for details.

12
How can I contact customer support?

Reach us 24/7 via live chat, email at e77448423@gmail.com.